We offer a number of different daily operation tickets that cover our day to day work in the Marketing Department. To help you better understand these request types we created a daily operations request type cheat sheet. Outlined below is each of our daily operations request ticket types and a brief explanation of each one:
Printing Requests
If you need items printed from the Marketing Department you can submit your requests here. Submit a request for Printing here: Daily Operations Request - Printing
Compliance Reviews
If you have something that was created outside of the Marketing Department, it is required to undergo a full compliance review prior to use. To have these items reviewed submit them here. Submit a request for a Compliance Review: Daily Operations Request – Compliance Review
Social Media Questions
This is where you’ll submit all your social media related questions. Submit a request for a Social Media Question: Daily Operations Request – Social Media Questions
Updating Photo
Current TFSB employees can submit there new headshot photo here. Please note that all photos submitted must follow our Photo Guidelines. Submit your Updated Photo here: Daily Operations Request – Updating Photo
Headshot Request
If you need a new headshot or just a headshot in general, we can help. Submit your request here to schedule a photo. Submit a request for an updated Headshot Photo here: Daily Operations Request – New Head Shot Request
Updating Contact Info
This is where you’ll request updates to your contact information. These updates include phone/fax numbers, last names, bios, addresses for remote employees, etc. Submit a request to Update your Contact Info here: Daily Operations Request – Updating Contact Info
Testimonial Request
We will add your testimonials to your TFSB banker page. We can add them from our customer survey as long as the survey contains comments. Please be sure when submitting a testimonial from a survey that you attach the survey email to the ticket. Additionally, in some cases, we can add them from other sources such as Zillow/Lending Tree/etc. but we will require the following information: Borrower First Name and Last Name Initial as a direct link to the review.
Submit a request for a Testimonial to be added to your website here: Daily Operations Request – Testimonial Request
Signature Questions/Issues
If you have questions about your signature or notice any issues you can submit those request here. Submit a request for questions/issues with your signature here: Daily Operations Request – Signature Questions/Issues
Please note that if you are trying to get the green apply now button or any certifications added to your signature, we encourage you to check out these articles first:
How do I get my certifications on my signature?
How do I get the Apply Now Button on my signature?
General Marketing Questions
This ticket is for any questions that you may have in general about marketing services. Submit a request for General Marketing Questions here: Daily Operations Request – General Marketing Questions